Delivery & Returns

PERSONALISED JEWELLERY PRODUCTION TIMES:

When you place an order for personalised jewellery it is handmade especially for you in our studio. For all personalised products please allow upto 14 working days for your order to be hand made for you before it is dispatched. As soon as it is finished being made it will be dispatched. Non personalised jewellery will be dispatched within 1-2 working days. Please only email us regarding your orders whereabouts if it has passed the production + delivery timeframes. If we know there is going to be a delay due to busy periods etc we will always try to inform you of this. Estimated delivery times and pricing shown below.

DELIVERY TIMES & PRICING:

🌎UNITED KINGDOM:
Royal Mail 1st Class (2-3 working days): £2.99 (FREE ON ORDERS £50+)
🌎IRELAND:
Express International Tracked (4-7 business days) £6.50
🌏EUROPE:
Standard International Untracked (6-17 business days) £4.50
Express International Tracked (2-11 business days) £8.50
🌍REST OF THE WORLD:
Standard International Untracked (7-17 business days) £6.50
Express International Tracked (2-11 business days) £15

 

INTERNATIONAL CUSTOMS CHARGES & TAXES:
Customs charges and added taxes are decided by your local government and we are not in control of this. There is no way of us knowing if your package will be liable for further customs charges. Please refer to your countries government website for more information on import customs charges and taxes.

RETURNS:
We are unable to accept returns on personalised jewellery. We are also unable to accept any returns on earrings due to hygiene reasons. If you'd like to return something please email hello@lucky-eleven.co.uk with your order details and the reason for return so we can assist you. If you have received a damaged/defective item please get in touch hello@lucky-eleven.co.uk and we will replace/repair this for you. Please contact us within 14 days of receiving your order.